My experience at Jumbo Westerstraat 98 was shockingly bad. I walked out the wrong door by mistake, and instead of simply pointing me to the exit, the employee called me “stupid,” told me I wasn’t a real customer, and said I should shop at Albert Heijn instead. Completely unprofessional behavior.
It gets worse: I filed a complaint with Jumbo (09355135) and tried to follow up many times. For six weeks, all I got were automated replies. No human response. No manager. No apology. Nothing. Their customer‑service system is clearly broken, and they don’t seem interested in fixing it.
I’ve now escalated the issue to the Dutch Consumer Authority (ACM).
If this is how Jumbo handles complaints, customers deserve to know. Mark Davison
